I hope that all of you that had problems due to Fay are finding that they are being resolved to your satisfaction.It was a most distressing time for all of us.As to the escalation email that I sent to TB, I'd like to offer this bit of elucidation.I received reports from at least 12 residents that they had water leaking into their homes as a result of Fay due to TB construction issues.Rains were predicted for the next several days as well.Some emails to me were mentioning that residents were considering contacting the local television channels,understandable under the circumstances ,but in the end possibly damaging to the whole community.Additionally, many residents emailed me that TB had attempted to fix their problems repeatedly to no avail. They has lost faith in TB all together.
We all know that in our heat and humidity, any water problems can quickly turn into mold and mildew issues, a serious consequence that could permananetly go on the record when trying to sell your home.Immediate action was necessary to reduce this risk.
We are all aware that TB has significantly reduced their on site staff due to slow sales and ongoing high operation costs.I thought it would be helpful to alert TB as to what was going on here in the hopes of getting their attention and help ASAP.
Our TBRC found in our last meeting that a firm approach produces the best results. It was this approach that convinced TB to honor our request that a letter be sent out to every homeowner that was affected by the an inadequate Jacuzzi access panel.(Their original suggestion was that if a resident asked them, they would fix the problem. We responded that most residents didn't even know there was a problem) They have been diligent in following this through and my glowing thank you letter to TB in is the booklet in the FL sales office.
I spoke with Mike Donnelly for almost an hour.I explained that my involvement was to facilitate better communication between both FL residents and TB. He believed that they had received all requests from homeowners. I let him know that they had not.I told him that I was looking for reassurance for our residents that TB would "be there" for them.
I reminded him of the positive relationship that Fred and I have always maintained.He stated his desire for me to step out of the equation .He understands that there is power in numbers and shared knowledge.Some of you have mentioned that there are problems with certain models.Many have written about bedroom leaks, cabana bath leaks and garage leaks.These are the three most common.Identifying these common problems empowers all homeowners.
I signed my letter to TB in my name as a member of the committee.I did not indicate that this came from the entire community.
Many residents thanked me for doing this and appreciated my efforts to get TB immediately involved.Some are still unaware of what issues they might face as they are currently out of town.My sincerest hope is that all issues are resolved in the most positive of ways.